FAQ

1

​Can I place an order over the phone?

Yes, feel free to call us during our office hours and we will tend to your needs right away.

2

Can I book a delivery slot?

Yes, our office will schedule delivery free of charge and we will coordinate with you. Delivery is within Cebu, Mandaue and Lapu Lapu City only. Out of town customers are preferred to email or call us directly so that we can compute for the shipping fee also of your order.

3

Do I need to be in to sign for my delivery?

No, just inform us ahead who your replresentative will be incase you are not around.

4

How long will my delivery take to arrive?

If it is within Cebu City, usually within 3 days after placement of order. If out of town, we will have to check with the shipping agency on their schedule and we will inform you.

5

How do I find product information?

Simply click on the item you like and the information will be provided at the same time.

6

I can’t see my basket, what is wrong?

Inform us so that we can also check at our end, maybe there were some errors in the page.

7

Is your website secure?

Yes, transactions are done thru Paypal. If you dont have a Paypal account, simply coordinate with us and we can provide you with our bank details or if you would want to personally come to the office.

8

How is my discount calculated?

Please call or email us and we will get back to you with this matter.

9

Do I have to pay to return my online order?

If it is out of town, then the shipping cost might be shouldered by you but if it is within Cebu, you can just return the items if you have mistakenly ordered them provided that they are still in the condiion you bought them.

10

How do I return items bought via the website?

Please call our landline and we will gladly accept your returned items provided that it is damage free.

OPENINGHOURS

 

 

 

 

Mon - Sat:

8am - 5pm

WANT TO

PLACE AN

ORDER?

032-3462981 or 82

02-726 5261

032-2561325

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